General terms and conditions
Principal Elektrik s.r.o. for the sale of goods through the online store located at pelek.eu under the name Principal Elektrik s.r.o.
Content
- Contact details
- Basic terms
- Information for customers before concluding the purchase agreement
- Process of concluding the purchase agreement
- Price of goods and payment methods
- Delivery of goods and place of performance
- Rights from defective performance
- Methods of handling and terminating complaints
- Personal data protection
- Force majeure
- Out-of-court dispute resolution
- Final provisions, including applicable law and jurisdiction
1. Contact Information
1.1 Operator of the online store:
Principal Elektrik s.r.o.
Headquarters: Osadní 869/32, 17000 Prague, Czech Republic
Company ID: 03402614
VAT ID: CZ03402614
Authorized representative: Sergii Kryvulia
Register court / commercial register: Municipal Court in Prague Registration number: 231166
Operating address: Peterská nám. 2, 11000 Prague,
(hereinafter referred to as "seller" or "we")
Phone: +420774242766
Email: shop@pelek.eu
Customer Service: We provide customer support at the above phone number and email on business days from 9:00 AM to 5:00 PM.
2. Basic Terms
2.1 These general terms and conditions (hereinafter referred to as "GTC") of the seller govern the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase contract (hereinafter referred to as "purchase contract") concluded between us and consumers or entrepreneurs (hereinafter referred to as "customer" or "you") through Principal Elektrik s.r.o. on pelek.eu.
2.2 Online store. The seller's online store (hereinafter referred to as "online store") is operated on the website pelek.eu Principal Elektrik s.r.o.
2.3 What can you buy from us? In our online store Principal Elektrik s.r.o., you can purchase the goods that we display and offer. If the goods are offered with a license for use, then also that.
2.4 Who is considered a consumer? A consumer is any natural person who, outside the scope of their business activity or self-employment, concludes a purchase contract with us or otherwise acts with us (hereinafter referred to as "consumer"). The online store is intended only for customers – consumers. Sales to companies are not possible.
2.5 Goods with digital content. These terms and conditions apply appropriately to contracts for the supply of goods with digital content, unless otherwise specified. Digital content refers to data created and provided in digital form.
2.6 Goods with digital elements. These terms and conditions apply similarly to contracts for the supply of physical data carriers that serve exclusively as carriers of digital content, unless stated otherwise. Digital content means data created and provided in digital form.
2.7 Collection of electrical equipment. In relation to the obligations under § 38 of Act No. 185/2001 Coll., on waste, we inform customers that old electrical appliances can be handed over for ecological disposal free of charge at the address: Kirilovova 181, 739 21 Paskov.
3. Information for customers before concluding the purchase contract
3.1 Seller's authorization and supervisory authorities. We are authorized to sell goods based on a trade license. Trade supervision is carried out by the relevant trade office according to its jurisdiction. The Office for Personal Data Protection supervises the handling of personal data. Compliance with Act No. 634/1992 Coll., on consumer protection, is monitored to a specified extent by the Czech Trade Inspection Authority, among others.
3.2 Illustrative nature. The photographs displayed on our website are for illustrative purposes only.
3.3 Additional costs. We do not charge any additional costs for means of distance communication (e.g., if you call us, you only pay your regular rate for the phone call).
3.4 Consumers have the right to withdraw from the purchase contract without giving a reason, for at least 14 days, which begin to run no later than the day of receipt of the goods (or the last piece, partial delivery, etc.). The seller may extend this period. To comply with the deadline, it is sufficient to send a notice of exercising the right of withdrawal before it expires.
3.5 Form for withdrawal from the purchase agreement. To exercise the right of withdrawal, you must make a clear statement – by email, by phone, or at our address. You may use the sample form, but it is not mandatory.
3.6 When it is not possible to withdraw from the purchase agreement. The consumer is not entitled to withdraw from these agreements:
3.6.1 for the delivery of goods modified or manufactured according to the customer's requirements or for their person;
3.6.2 for the delivery of goods whose price depends on fluctuations in the financial market independent of our will, which may occur during the withdrawal period;
3.6.3 for the delivery of goods subject to rapid deterioration or goods that have been irreversibly mixed with other goods after delivery;
3.6.4 for the delivery of goods in a sealed package, which the consumer cannot return after opening for hygienic or health reasons; this also applies to audio or video recordings and programs if the customer has violated their original packaging;
3.6.5 regarding accommodation, transport of goods, rental of means of transport, catering, or use of leisure time, if it is to be performed on a specific date or within a specific period;
3.6.6 regarding the supply of newspapers, periodicals, or magazines, except for contracts for subscriptions;
3.6.7 regarding the provision of services, if they have been fully provided; for performance for a fee only if it was initiated with the explicit consent of the consumer before the expiration of the period and was informed that withdrawal terminates the right of withdrawal;
3.6.8 regarding urgent repairs or maintenance to be carried out at the explicit request of the consumer; this does not apply to unsolicited repairs or the supply of spare parts;
3.6.9 regarding the delivery of digital content that was not delivered on a tangible medium and whose delivery was initiated with the explicit consent before the expiration of the period, and the buyer was informed that in such a case there is no right of withdrawal.
3.7 Value of returned goods and return costs. The direct costs of returning the goods are borne by the customer. If the value of the returned goods exceeds 990 Kč (excluding postage 990.01 Kč), the seller bears the return costs.
3.8 Refund of the purchase price. Upon withdrawal within the period, we are obliged to refund the purchase price (excluding additional costs if you chose a method of delivery other than the cheapest), in the same manner, no later than 14 days from the receipt of the returned goods or proof of its dispatch. Without the return of goods, we are not obliged to refund the price.
3.9 Address for returning the goods. The return label is usually in the user account on pelek.eu. If it was not provided, please use the address: Kirilovova 181, 739 21 Paskov. Or contact us via email shop@pelek.eu or tel. 601 548 120 for arranging an individual procedure.
3.10 Gifts. If a gift was provided with the goods, a gift agreement is concluded with a resolutory condition – the gift agreement becomes ineffective upon withdrawal from the purchase agreement, and the customer is obliged to return the gift along with the goods.
4. Closing process of the purchase agreement
4.1 Creating an order. The customer can select one or more goods by adding them to the virtual cart, where they can change the quantity or delete items. After clicking on "Checkout", they will enter delivery details and choose a payment method. Before completing, they have the option to review and correct the order. By clicking on "Order binding for payment", the process is completed and the purchase contract is concluded.
4.2 Acceptance of GTC. By sending the order, you confirm that you have familiarized yourself with these GTC and agree to them as well as the principles of personal data processing.
4.3 Consent of the legal representative of the minor customer. The purchase by a minor requires the prior consent of their legal representative.
4.4 Properties of the goods. The customer is obliged to familiarize themselves with the properties, type, and recommended method of use of the goods before sending the order. By sending the order, they confirm that they know and understand them.
4.5 Order confirmation. The seller will confirm the receipt of the order by email within 2 working days. This confirmation is for informational purposes only – the purchase contract was already concluded by clicking the "Order binding for payment" button.
4.6 Language of the contract. The language of the contract is Czech.
4.7 Obligations from the purchase contract. By concluding the contract, we commit to deliver the purchased goods to you and enable the acquisition of ownership rights. You commit to accept the goods and pay its price.
4.8 Copy of GTC and withdrawal form. The customer will receive a copy of the concluded contract, i.e., the current version of the GTC, and the consumer will also receive a withdrawal form within the statutory period.
5. Price of goods and payment methods
5.1 Price. All product prices are stated in Czech crowns (CZK) and include VAT.
5.2 Payment options. The methods of payment for the price of goods and any delivery costs are listed on the seller's description page. We reserve the right not to offer a specific payment method in individual cases. The customer may choose:
5.2.1 PayPal (The customer is redirected to PayPal, where they pay the price from their PayPal account in accordance with the PayPal user terms available at https://www.paypal.com )
5.2.2 Payment by card
5.2.3 Payment by bank transfer or instant bank transfer
5.2.4 Apple Pay, Google Pay
5.3 Unrealistic price of goods. If a price of 0 CZK or an unreasonably low market price (i.e., lower than our purchase price) is displayed, we reserve the right to remove this item from the proposal to conclude the purchase contract. You will be informed of this by email.
5.4 Invoice format. We have agreed that invoices will be sent electronically to your email.
5.5 Full payment of the purchase price. We reserve ownership rights to the goods until the full payment of the purchase price according to the given purchase contract.
6. Delivery of goods and place of performance
6.1 Delivery of goods. The goods will be delivered within the delivery period specified for the given type. We commit to deliver the goods no later than 30 days. We will inform you of any changes to the delivery date. Along with the purchase price, you are obliged to pay for packaging and shipping costs, or an additional fee for the selected payment method. Unless expressly stated otherwise, the price includes shipping. Before concluding the contract, you will be informed of the final price including packaging and postage.
6.2 Delivery address. The goods are delivered to the address specified by the customer in the order.
6.3 Method of transport. The customer may choose the method of transport to any address specified in the order.
6.4 Repeated delivery and costs. If, due to your fault, it is necessary to deliver the shipment repeatedly or differently than agreed, you bear the associated costs.
6.5 Acceptance of goods. The risk of damage and accidental deterioration of quality passes to the customer at the moment of acceptance. If the customer was to accept the goods from the carrier, the risk passes at the moment when they were allowed to handle the goods, but no earlier than at the specified delivery time.
6.6 Customer's obligation upon receipt. Upon receipt, you are obliged to check the goods, especially whether you have received the correct type, whether it has the agreed quality, and whether the packaging contains everything prescribed. In case of visible damage to the shipment by the carrier, you are obliged not to accept the shipment at all. We are not liable for damages caused by the carrier or for late delivery regardless of the cause.
6.7 Damage incurred by the seller due to non-acceptance. If the customer-consumer does not accept the shipment, the goods are returned to the seller, and if the customer does not withdraw from the contract within 14 days of unsuccessful delivery, the seller has the right to demand compensation for costs charged by the carrier. These costs represent damage incurred due to the customer's breach of obligations.
7. Rights from defective performance
7.1 Defective performance. This part of the GTC regulates the rights and obligations when asserting rights from defective performance in the sale of goods between us as the seller and the customer as the buyer.
7.2 When to claim defective goods. Defective goods must be claimed without unnecessary delay after the defect is discovered. Otherwise, the court would not recognize the right to defective performance. Defects can be claimed within 24 months of receipt. This does not apply to goods for which a shelf life is indicated. In this case, the provisions on quality warranties (contractual warranty) apply.
7.3 What happens after 24 months? After the expiration of 24 months, defects can no longer be claimed. The period is extended by the time during which you could not use the goods because they were in the complaint process. Some products must be used according to the instructions; otherwise, they may be damaged; in such a case, the complaint cannot be recognized.
7.4 Contractual warranty. If a voluntary contractual warranty longer than 24 months was provided, defects can be claimed during this period. The period is extended by the time during which you could not use the goods due to a valid complaint.
7.5 Assumption of defect. If a defect appears within 12 months of receipt, it is assumed that the goods were defective at the time of receipt unless we prove otherwise.
7.6 For which defects we are not liable:
7.6.1 the defect existed at the time of receipt and a discount was agreed upon,
7.6.2 the defect arose from normal wear and tear or from the nature of the item,
7.6.3 the defect was caused by improper storage, maintenance, or mechanical damage in unsuitable conditions,
7.6.4 the goods were modified by the customer and the defect arose as a result of this modification,
7.6.5 through use in an unsuitable environment (temperature, humidity, chemical influences, etc.),
7.6.6 The defect arose due to an external event beyond our control (e.g., natural disaster).
7.7 How to file a complaint. Exercise your rights due to defects through your account at pelek.eu; based on that, we will contact you for further steps. Alternatively, directly via email.
7.8 Confirmation of the complaint. After sending the message, we will contact you within 2 working days. The moment of exercising the complaint is considered the receipt of the necessary information.
7.9 Delivery of the complained goods. You must return the goods complete, undamaged (except for the complained defect), ideally in the original packaging. We will take the goods for defect removal at our own expense. We will arrange the next steps.
7.10 Confirmation. After receiving the complained item, you will receive a confirmation of receipt and its content at the provided email.
8. Methods of handling and concluding the complaint
8.1 What will affect my options. You have the right to request the removal of the defect by choosing:
8.1.1 repair of the item, 8.1.2 delivery of new goods or
8.1.3 delivery of the missing part.
The request must not be unreasonable. If the repair would pose significant difficulties or would not be proportionate to the value of the item, we will inform you. Likewise, in the case of an unreasonable request for the delivery of new goods.
8.2 In the case of a substantial breach of contract. You have the right to withdraw from the purchase contract or request a reasonable discount on the price.
8.3 When a refund of the purchase price can be requested:
8.3.1 we refuse to remove the defect or do not do so within a reasonable time;
8.3.2 it is evident that the defect will not be removed in time or without substantial difficulties;
8.3.3 the defect occurs repeatedly;
8.3.4 it is a substantial breach of contract.
8.4 When a discount on the purchase price can be requested: (the same cases as above).
8.5 Choice of method for defect removal. You must inform us of your chosen right when reporting the defect or without unnecessary delay thereafter. The choice cannot be changed without our consent unless the chosen repair proves impossible.
8.6 Return of the original goods. When resolving the complaint by delivering new goods, you are obliged to return the original (unless we agree otherwise). New goods or withdrawal cannot be demanded if you cannot return the goods in the condition in which they were received – this does not apply if the condition changed due to the discovery of a defect or without your fault.
8.7 Closure of the complaint. The complaint procedure is closed within 3 weeks from the exercise of the right due to defects, unless we agree otherwise.
8.8 Conclusion of the complaint. If the complained item was sent by the carrier, it will be automatically sent back to your address along with confirmation of the method and date of resolution or justification for rejection.
8.9 Obligation upon receipt. Upon receipt of the processed complaint, check the completeness of the shipment. Later objections will not be recognized.
9. Protection of personal data
9.1 Principles of personal data processing. More information about the processed personal data, the manner, purpose, and duration of processing can be found in our personal data processing principles.
10. Force majeure
10.1 What is force majeure. For the purposes of these General Terms and Conditions, force majeure is considered any obstacle arising independently of our will that prevents us from fulfilling our obligation, if it cannot be reasonably assumed that we could avert or overcome the obstacle or its consequences. The excluding effects of liability last only for the duration of the existence of the obstacle.
11. Out-of-court resolution of disputes
11.1 Out-of-court resolution of consumer disputes. The Czech Trade Inspection Authority is responsible for out-of-court resolution of disputes arising from the contract, Štěpánská 567/15, 120 00 Prague 2, ICO 000 20 869, https://adr.coi.cz/cs . You can find the EU platform for online dispute resolution at https://ec.europa.eu/consumers/odr .
11.2 European Consumer Centre Czech Republic. European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, https://evropskyspotrebitel.cz , as the contact point according to Regulation (EU) No. 524/2013 on online resolution of consumer disputes.
11.3 Complaints. Before initiating out-of-court resolution, we recommend contacting us at shop@pelek.eu . We strive to resolve disputes amicably. We handle your complaints within 2 working days (48 hours; the time may be extended by weekends and public holidays).
12. Final part, including applicable law and jurisdiction
12.1 Obligation to respect consumer rights. If any provision of these General Terms and Conditions is in conflict with legal regulations on consumer protection, the law takes precedence, and we comply with it.
12.2 Invalid provision of the General Terms and Conditions. If any provision is invalid or becomes so, it shall be replaced by a provision with the closest meaning. The invalidity of one provision does not affect the validity of the others.
12.3 Law. In the case of an international element, our legal relationship is governed by the legal order of the Czech Republic, excluding conflict-of-law norms. However, this choice of law must not deprive the consumer of the protection provided by the law of the state of their habitual residence. The parties expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods. According to Article 6(2) of Regulation Rome I, mandatory provisions of law that would apply without this clause shall always apply.
12.4 Disputes and jurisdiction. The contracting parties have agreed that in the presence of an international element, the courts according to the seller's registered office are locally competent. This does not affect the rights of consumers under special laws.
12.5 If we agree on different conditions. The provisions of the General Terms and Conditions form an integral part of the purchase contract. Arrangements deviating from the General Terms and Conditions take precedence.
12.6 Necessity of accepting the General Terms and Conditions for concluding the contract. Acceptance of these General Terms and Conditions is voluntary; however, without it, the purchase contract cannot be concluded.
12.7 Validity of the General Terms and Conditions. These General Terms and Conditions are valid from January 1, 2024, and cancel the validity of previous terms and conditions.
