Complaints / Dispute Resolution

Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ICO: 000 20 869, website: https://adr.coi.cz/cs .

European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz , is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and Council of May 21, 2013, on online resolution of consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online resolution of consumer disputes).

In resolving disputes between the seller and the buyer arising from the purchase agreement, the EU online dispute resolution platform can also be used: https://ec.europa.eu/consumers/odr .
In this regard, we refer you to our email address: shop@pelek.eu .

We always strive to resolve any disputes arising from our contract amicably.