Complaints/Dispute Resolution

Czech Trade Inspection, with headquarters at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Center Czech Republic, with registered office Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is a contact point according to the regulation of the European Parliament and

Council (EU) No. 524/2013 of 21 May 2013 on online resolution of consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (regulation on online consumer dispute resolution).

When resolving disputes between the seller and the customer from the purchase contract, it is also possible to use the solution platform

disputes online at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to refer you to our e-mail address shop@pelek.eu.

We always try to resolve any disagreements arising from our contract by mutual agreement.