Personal Data Processing Policy

PELEK Distribution s.r.o.,
registered office: Vlkova 532/8, 13000 Prague, Czech Republic,
Company ID: 26719941, e-mail: info@pelek.eu , tel.: +420 705 724 353 (hereinafter the "Controller")
for the sale of goods through the online store operated at pelek.eu under the name PELEK Distribution s.r.o.


The protection of personal data is very important to us. The purpose of this document is to provide you with all information concerning the processing of your personal data when using the online store pelek.eu. We recommend that you read this personal data protection policy. If you have any further questions, please contact us by e-mail info@pelek.eu .


Definitions. For greater clarity and ease of reference, these policies include frequently repeated terms:
— Online store: the online store operated by the controller under the name PELEK Distribution s.r.o. through pelek.eu;
— GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council;
— Personal data: any information about a user on the basis of which they can be identified directly or indirectly;
— User: a natural person to whom the personal data relate, most often a customer or potential customer, hereinafter referred to as "you";
— Processor: carries out personal data processing activities on the basis of a contract or other authorization from the controller.


1. Basic information

Your personal data are collected through the online store pelek.eu and/or directly by us. In both cases, we may act as the data controller. If your personal data are processed on pelek.eu, please read their personal data processing policy (https://pelek.eu/cs/pages/privacy-policy-1 ).


We process the following personal data about you:
— first and last name, contact details (in particular e-mail, telephone number), address;
— billing and banking details (data necessary for accounting);
— information you provide to us as part of communication (questions, answers, messages).
We do not process special categories of personal data.


2. For what purposes and for what reasons do we process personal data

2.1 Performance of the contractual relationship and related legal obligations. Personal data is processed for the performance of the purchase contract and related obligations (delivery of goods, accounting, handling complaints or exercising the right to return goods within the statutory period). We process your first name, last name, contact details (address, email, telephone number) and, where applicable, billing details. The data is processed for the duration of the contractual relationship and thereafter for 4 years after its termination (to protect our legal interests). Accounting and tax documents are archived by law for up to 10 years from the end of the tax period in which the transaction took place. If necessary for delivery and payment, personal data may be transferred to the carrier or bank.


2.2 Card payment. If you enter your payment card details, we do not have direct access to them; the data is processed by the payment service provider that processes the payment.


2.3 Order fulfillment. To fulfill orders, we work with other service providers (carriers, etc.), to whom we transfer data solely for the purpose of performing the contract.


2.4 Communication with customer support, complaints or other inquiries. If you contact us, we process your personal data on the basis of consent to handle your inquiry or complaint. Data processed: first name, last name, telephone number, email, order details. Resolved inquiries and complaints are deleted no later than 4 years after resolution.


2.5 Reviews. Our customers' ratings are important to us. If you give us your consent, we will publish your review of a product or service. We process your first name, last name, email, order details and, with your explicit consent, photographs or information provided in the review text. We retain reviews for the duration of your consent, for a maximum of 5 years.


2.6 Customer ratings. You can share your experiences and rate products. We may use other processors for evaluation.


2.7 Legal obligations. We may transfer personal data to other entities where required by law or a public authority.


2.8 Age restrictions. For goods with an age limit, we verify that the relevant age has been reached through an age verification service.


2.9 Digital products. If goods with digital elements need to be updated, we process the data provided when placing the order.


3. Communication

3.1 Emails we may send. As part of selling our products or services, we may send customers messages concerning:
3.1.1 delivery notifications, information about a change in the delivery date,
3.1.2 tax documents, invoices,
3.1.3 provision of a return label.


4. Processors

Your personal data may be transferred to our business partners (processors) or other persons where required by law.
We use only vetted processors bound by a contractual confidentiality obligation who provide the same data protection guarantees under the GDPR and Czech legislation. All our processors are based in the EU or in countries considered safe, or operate under standard contractual clauses pursuant to Article 46 of the GDPR.


— Carriers (see Art. 2.1 Fulfilment of the contract and related legal obligations):
Czech Post, PPL, DPD, WEDO, Zásilkovna, Balíkovna, GLS
— Order processing (see Art. 2.1): Pelek.eu, BaseLinker
— Accounting (see Art. 2.1): ABRA


5. What are your rights?

Where can you contact us? Write to us at info@pelek.eu or at the address of our registered office.
When will we respond? We will respond no later than within one month. If providing the information would jeopardize the privacy of third parties or would be disproportionate, we cannot comply with the request. In the case of a repeated request, a reasonable fee may be charged for a copy of the data.


— Right of access. Confirmation as to whether we process your data, information about the purpose, data categories, recipients, retention period, and the existence of other rights.
— Right to rectification. Request the correction of inaccurate data.
— Right to erasure. If there is no longer a reason to process the data, we will delete or anonymize it.
— Right to restriction of processing. If you believe that we are processing the data incorrectly - please let us know.
— Right to be informed about rectification or erasure. If you submit a request, we will inform you of the outcome unless this is not possible (e.g., an invalid e-mail address).
— Right to data portability. At your request, we may transfer your data to another controller in a structured, machine-readable format.
— Right to object. If we process data on the basis of a legitimate interest (e.g., a newsletter), you may object; if we demonstrate that your claim is justified, we will stop the processing.
— Right to withdraw consent. You may withdraw your consent to processing for marketing purposes at any time.
— Automated decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing. We do not carry out profiling.


6. Conclusion

Please also read the privacy statement on the pelek.eu website (https://pelek.eu/cs/pages/privacy-policy-1 ), where you will find more information about data processing directly by the e-shop operator.
These personal data processing policies may only be amended in writing. If you have any questions, please contact us by e-mail at info@pelek.eu .
If you are not satisfied, you may submit a notification or complaint at any time to the Office for Personal Data Protection, Plk. Sochora 727/27, 170 00 Prague 7 - Holešovice (more information at https://www.uoou.cz ).


These privacy policies are effective as of 01. 01. 2024.