Complaints / Dispute Resolution

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://adr.coi.cz/cs .

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz , is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

When resolving disputes between the seller and the buyer arising from the purchase agreement, the EU online dispute resolution platform may also be used: https://ec.europa.eu/consumers/odr .
In this regard, please contact us at our email address: info@pelek.eu .

We always strive to resolve any disputes arising from our agreement amicably.